Oct 2020

Teachers Mutual Bank Limited Case Study

The opportunity was for the teams to reach their next level of peak performance, resulting in everything from a reputation turnaround to a culture change and lasting, game-changing transformations.

Overview

TMBL has grown through acquisition to one of Australia’s largest industry-based banking brands, supporting the essential worker community through its 4 Brands. The staff are as loyal as the members are and so it was critically important to develop a culture that supports that community.

Having gone through substantial change, some teams were failing to trust each other, they were disconnected from the greater environment and what they needed to deliver. The expectation was that the teams needed to be aligned, move into a position to better perform, and drive change within the organization.

 

 

SOLUTION

We co-created a custom program to re-ignite the team’s fire behind performance called Put Purpose To Work. This exciting 90Day program combined bespoke content, and Joris’s tools and methodologies with leadership rituals to embed the learning in face to face + virtual sessions and outside the workshops.

This program will kick off its next phase of implementation in 2021 for the teams to reach their next level of peak performance. Consequently, Joris facilitated the planning sessions realignment with sales and marketing effort, and helped shift the culture and focus on strategic planning that the organisation hadn’t had before.

 

 

THE JOURNEY

 

 

RESULTS IN NUMBERS

 

 

HEAR IT FROM THE TEAM

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia, with more than 210,000 members and assets of over $9 billion.

  1. Number of employees: 540
  2. Total assets: 9.04 billion AUD
  3. Founded: 1966
  4. Subsidiaries: UniBank, Tertiary Travel Service Pty Ltd, Fire Service Credit Union Ltd
  5. Banks: Teachers Mutual Bank + UniBank + Firefighters Mutual Bank + Health Professionals Bank

 

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